He says his business has room to manoeuvre, since it caters to higher income customers, but he expects "thousands" of other brands to die without changes to the situation.
"To every person who took part, I say thank you for your exceptional strength, your incredible courage and your confronting honesty. Because of you, we know the truth about the abuse and trauma you have endured," he said, describing many of the stories as horrific and harrowing."I cannot take away your pain, but I can tell you this: you are heard and you are believed."
He added that it was too soon to reveal how much the government expected to pay victims in compensation. He said he would offer a formal apology on 12 November.Speaking to the BBC, Grant Robertson, a former deputy prime minister who was involved in commissioning the report, said it had been a "long time coming".He said like many New Zealanders, he felt "a great sense of shame" and "an appreciation of the depth of hurt that’s felt by survivors, and also with a desire that we make good on what is a horrific situation".
According to the report, the economic cost of this abuse and neglect has been estimated to be anywhere from NZ$96bn to $217bn, taking into consideration negative outcomes including increased mental and physical healthcare costs, homelessness and crime.On Wednesday, dozens of care abuse survivors took part in a march to parliament before the inquiry was released.
One survivor called the report "historic".
"For decades they told us we made it up," Toni Jarvis told news agency Reuters. "So this today is historic and it's an acknowledgement. It acknowledges all the survivors that have been courageous enough to share their stories.""I was amazed how many people came up to me and admitted they'd had their struggles too," she said.
"Help is out there, I didn't know where to go but that's why I'm now so passionate about saying there are people who will listen."Ben Leyland, 30, who farms near Belford in Northumberland, said his mental health began to deteriorate when he was 18 and "stemmed from a few things", among them the death of his father from cancer.
"Long summers sitting in a tractor, not talking to anyone else, just being in your own head, and it's not a good space to be."When you experience it for the first time, you don't know what's going on, and you don't want to reach out because you just feel like a bit of a burden."