内容摘要：The BBC contacted Amana to ask why it was providing loans used to establish outposts. It did not respond.

The BBC contacted Amana to ask why it was providing loans used to establish outposts. It did not respond.

"We are ready to back record investment, the challenge for water companies is to match that investment with the changes in company culture and performance that are essential to rebuilding the trust of customers and the public," Ofwat chief executive David Black said.Reed said: "One of the things I want to prevent happening ever again is the size of the bill increases that Ofwat has been talking about."

But the BBC understands that Ofwat is already preparing to allow water companies to raise bills by more than originally agreed.In July, Ofwat provisionally said bills would rise by an average of £19 per year between 2025 and 2030 - totalling a £94 increase, or a 21% rise, over that five year period.It is unclear by how much more bills will rise instead, but the watchdog will make its final decision at the end of the year.

While the entire sector is facing challenges,varied greatly from company to company.

The highest agreed rise of 44%, was for Southern Water, and the lowest was a bump of 6% for Affinity Water.

In July, Thames Water, the UK's largest water company, was given the go-ahead to lift bills by 23%. It has since said it needs to raise bills by 59%,"People who have gone through the system understand what it feels like to be interviewed by a [DWP] inspector," says Shannon who now works for the charity, Expert Link.

"They understand what it's like to gather lots of paperwork, so by including them in the design of the system, it's going to work so much better."In a statement, the DWP said the government was committed to protecting the people who use its services "and fixing the broken welfare system we inherited so it works for those who need it".

"That's why we are currently consulting on a new safeguarding approach and our reforms will improve people's lives and rebuild trust, by establishing an approach that genuinely supports vulnerable people."The spokesperson added that the government was encouraging people to have their voices heard in the consultation and help build a system "that works better for all".