The local authority said it had offered "appropriate" services to James.
"But for that young person there is a very valid worry there."Instead, she suggests acknowledging the worry, and saying something like: "I can absolutely hear that you are worried, and it's completely natural in exams, but you've put so much time and energy into revision.
"You've worked so hard and whatever happens, we'll be here to support you.""I think when things are getting tough, just step away from it," says teacher and dad Steve."Staying healthy - mentally healthy and physically healthy - has to be the most important thing."
When tensions are high at home around revision and exams, arguments may happen. Stevie from Young Minds says that walking away and having a cooling off period is essential."Once people have cooled down, you can reflect, say that you understand why they are feeling so frustrated, and ask if there's anything you can do to support them."
"I think something we'd definitely say as teachers is that it's not a good idea to come out of an exam and stand in a big group of people and hear what everyone else wrote," says Steve.
And his daughter Emma agrees."External and substance-related causes are most important because often that's what people die of in this age group," says Antonino Polizzi, researcher at the
at the University of Oxford."Things like drug overdoses, alcohol-related deaths, accidents, homicides and suicides."
The UK, particularly Scotland, has seen a rise in drug-related death rates, he says."These causes are usually improving for other Western European countries so we are seeing a divergent effect."